Customer service English: clarify, solve and confirm
Practise customer-facing English without memorising robotic scripts. Clarify the issue, explain the next action, set realistic expectations and confirm resolution.
Getting things ready…
We use cookies to understand usage and improve CoCap.
Balanced
English stays the learning language. Your selected language is used for help where support is available. The exact challenge value is carried into CoCap practice.
Find your next useful read
Make requests, check instructions and explain a different opinion. Practise useful work messages and conversations with fictional details you can safely adapt.
5 guides · Read, try, make it yours
Practise customer-facing English without memorising robotic scripts. Clarify the issue, explain the next action, set realistic expectations and confirm resolution.
Express a different opinion at work with a clear concern, a reason and an alternative. Practise short meeting responses without sounding vague or personal.
Ask someone to repeat, explain or confirm a detail in English. Use examples for work, phone calls and everyday conversations, then try a short exercise.
Ask for help, a document or more time in clear English. Compare can and could, practise a short work email and check your answers without signing up.
Write clear work messages in English: requests, reminders, delays and replies. Use short examples with an action, a deadline and the right context.
Choose a guide above for examples, a short task and a conversation you can continue with Kyra.
Choose a guide to practise →